Getting hold of Strong 8K

Every message here is read by one of the people who run the service, weekends included, and the usual wait for a first reply is a couple of hours. What decides whether that reply solves it is what you put in the message: the S8KM- number, the channel written the way your own app writes it, which box and which player, and whether that channel misbehaves too on a phone with the wireless turned off.